Frequently Asked Questions (FAQ)

Welcome to the NovaMarket FAQ page! We’ve gathered answers to the most common questions to make your shopping experience smooth and worry-free. If you don’t find the answer you’re looking for, feel free to reach out to our support team—we’re always here to help.

1. How long does shipping take?

Shipping typically takes 5–8 business days depending on your location and order volume. We work with trusted carriers to ensure your package arrives as quickly and safely as possible.

2. Do you offer order tracking?

Yes! As soon as your order is processed and shipped, we’ll upload your tracking information. You can check your order status anytime on our Track Your Order  page.

3. What is your return policy?

We accept returns within 30 days of delivery. If you’re not completely satisfied with your purchase, simply contact our support team and we’ll guide you through the easy return process.

4. How do I start a return?

Just send us a message through our Contact Us page with your order details, and our support team will provide instructions for returning your item.

5. What if my order arrives damaged or incorrect?

We sincerely apologize if that happens. Please contact us immediately with photos of the product and packaging, and we’ll make it right—whether that means a replacement or a full refund.

6. Can I change or cancel my order after placing it?

If you need to make a change or cancel, please reach out to us within 24 hours of placing your order. After that, we may not be able to modify it since it will already be processing.

7. Is my payment information secure?

Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and financial information at all times.

8. How can I contact NovaMarket?

You can reach us anytime via our Contact Us page or through email at innocentsebastien19@gmail.com. Our team is available 24/7 to assist you.